Uber strikes into healthcare with Australian affected person transport service

“Individuals had been hesitant to get on public transport to return into the clinic, frightened about catching COVID, however they had been extra keen to leap right into a automobile,” she stated.


“When there are scientific trials, there are scheduled days for individuals to return into the clinic, and if they’re missed it causes issues.”

State ambulance companies already contract non-urgent affected person transport to 3rd events. Greater than 9600 individuals had been transported to medical care in a taxi organised by Ambulance Victoria in 2020-21. This 12 months, NSW Ambulance canvassed a trial utilizing taxi companies to move non-emergency triple-zero callers to GPs and pharmacies.

Brown stated Uber was fascinated with working with suppliers already doing affected person transport to “assist them with entry to supplemental provide as wanted”.

Dr Karen Worth, president of the Royal Australian School of GPs, stated whereas permitting GPs to guide an Uber for sufferers was an fascinating thought, many weak individuals had been already eligible totally free taxi vouchers to attend medical appointments via state authorities schemes, and the Uber service may end in pointless expenses. Uber is already a part of Victoria’s free taxi scheme.


Privateness and well being knowledge specialists additionally expressed concern about Uber transferring into the healthcare house, warning in regards to the dangers of non-public medical knowledge being held by the rideshare firm.

Brown stated drivers wouldn’t be told if a visit was booked via Uber Well being, to guard affected person privateness. He stated knowledge on Uber Well being journeys could be encrypted and solely accessible to “those that want it to assist” the affected person. Uber Well being has been out there in america since 2020 and the Australian service follows the requirements wanted to adjust to the US’s well being data laws.

However Monash College educational and former chair of the Australian Privateness Basis’s well being subcommittee Dr Juanita Fernando stated she was not satisfied by Uber’s reassurances that knowledge could be safe, referring to current breaches involving affected person knowledge held by Ambulance South Australia and the NDIS.

“As a result of we have now such weak legal guidelines in Australia, there will likely be no safety for the affected person,” she stated. “There are numerous corporates who’re working themselves into the healthcare house as a result of it’s enormously worthwhile for them, however there are so few controls.”


David Vaile, co-convenor of UNSW’s Our on-line world Regulation and Coverage Neighborhood, accused Uber of being “aggressively anti-regulatory and anti-compliant” in its earlier enterprise operations, noting the corporate’s reluctance to determine as a transport firm or present complete insurance coverage to its drivers, who will not be staff.

Sydney driver Mark Owen, who has signed up for Uber Well being, stated he took the duty of driving weak members of society severely and already routinely took individuals to medical appointments via the common app.

Owen is an “Uber Help” driver, that means he has accomplished coaching on serving to individuals out and in of his automobile and may accommodate wheelchair customers.

“Through the week you get extra people who find themselves going to and from the physician and issues like that [compared with weekends]; it’s in all probability about 10 per cent of individuals,” he stated. “I anticipate there will likely be extra now with Uber Well being, each via the service but additionally as a result of individuals realise it’s one thing you should use Uber for.”

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